Patients as Partners - Patient Stories & Videos

Patients as Partners » Patient Stories & Videos

The following section provides a view of patient experiences through six short videos that share a common message: a coordinated, integrated approach to primary healthcare throughout the province benefits both patients and providers. The videos highlight diverse patient experiences through short vignettes that illustrate the benefits of partnering with patients in primary care.

  • Nothing About Me Without Me (Watch Video) ×

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  • Surinder Singh Chauhan: Coordinated Care in the Community (Watch Video) ×

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  • Allan Tapper: Listening to the Patient Voice (Watch Video) ×

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  • Gene Pascuzzo: Mapping the Patient Journey (Watch Video) ×

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  • Susan Orchard: Fragmented to Integrated Care (Watch Video) ×

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  • Bruce Bennett: An Activated Informed Patient (Watch Video) ×

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Video Overviews

  • Nothing About Me Without Me (10:00)
  • Nothing About Me Without Me is the first video in this series. It provides an overview of key themes by including highlights from the shorter vignettes that capture assorted patient and provider experiences with integrated care. The video discusses the cultural shift in the health system that provides a more positive patient experience and improved patient health outcomes and explores how Integrated Health Networks (IHNs) enable patients with chronic conditions to become active and informed contributors to their health by working in partnership with their healthcare team.


  • Surinder Singh Chauhan: Coordinated Care in the Community (4:00)
  • Language barriers and cultural differences can often obstruct access to coordinated healthcare, leaving patients in the dark about their conditions. So how do we bridge that gap in communications to ensure that patients get the information they need to take charge of their health? Learn how a bypass surgery patient overcomes this obstacle by regularly attending a community heart program offered in Punjabi, his first language. Opening the door to a variety of health services and information, the program gives Surinder the knowledge and confidence he needs to take charge of his own health.


  • Allan Tapper: Listening to the Patient Voice (5:00)
  • Listening to the Patient Voice demonstrates the value of strong patient/provider relationship. The video profiles the story of Allan -  a participant in an Integrated Health Network (IHN)  who receives continuous, comprehensive care through the combined efforts of the family physician and a chronic disease management (CDM) nurse. The focus is on the special bond that develops between Allan and his CDM nurse and how this relationship helps him manage his chronic conditions.


  • Gene Pascuzzo: Mapping the Patient Journey (6:00)
  • Mapping the Patient Journey demonstrates the importance of patient involvement in health system re-design. The video discusses how a patient, Gene, helps develop a solution of using Group Medical Visits (GMV) as a vehicle to improve healthcare and decrease the associated time line.


  • Susan Orchard: From Fragmented to Integrated Care (4:00)
  • Fragmented to Integrated Care addresses the integration of primary and mental health care and demonstrates how integrated care in a small, remote community can provide continuity and a coordinated approach to patient care. The video profiles Susan - a diabetes patient in the small northern town of Mackenzie - who also struggles with obesity and schizophrenia - and shows how she works with her mental health clinician to make positive changes that improve both her physical and mental health.


  • Bruce Bennett: An Activated Informed Patient (4:00)
  • What do you do if you live in a remote community that lacks resources and continuity of health services? Learn how one man takes responsibility for his own health by combining available resources with an integrated approach that benefits his entire community. Group medical visits are featured in this story.