These are the presentations and resources from the second cohort knowledge-building sessions of the Supporting Innovation and Improvement Learning Series: 

Foundations Track Resources

November 10, 2009 | Supporting Quality Improvement

• Supporting Quality Improvement & Human Dimensions of Change
• View Session Recording

November 3, 2009 | Implementing Quality Improvement

• Collaborative Learning Model
• IHI Engaging Physicians White Paper
• Quality Collaboratives: lessons from research
• Integrating Chronic Care and Business Strategies in the Safety Net: A Practice Coaching Manual
• An Introduction to Learning Communities
• View Session Recording

October 27, 2009 | Planning for Quality Improvement

• Improvement Charters and Change Packages
• Charter Example: Falls
• Change Package Example: Expanded Chronic Care Model
• Improvement Charter Template
• View Session Recording

October 20, 2009 | Overview of the Model for Improvement

• The Model for Improvement
• SII Charter and Measures
• PDSA Template for Healthcare Providers
• IHI PDSA Template
• View Session Recording

Applications Track Resources - Patients As Partners

January 21,  2010 | Beyond Requests for Proposals: Revisiting Participatory Planning

• Beyond Requests for Proposals: Revisiting Participatory Planning
• Designing Terms of Reference for Participatory Planning Committees
• View Session Recording

January 14, 2010 | Developing and Maintaining Advisory Committees

• Developing and Maintaining Advisory Committees Part 2
• There is no recording for this session

November 26, 2009 | Patient Stories

• Patient Journey Mapping & the 5 Whys
• View Session Recording

November 19, 2009 | Developing and Maintaining Advisory Committees

• Developing and Maintaining Advisory Committees
• The Advisory Committee Work Book
• View Session Recording

Applications Track Resources - Practice Support Program

July 28, 2010 | Office Efficiencies

• Predicting and Anticipating Needs
• Cycle Time Tracker
• Core and Supporting Processes Worksheet
• Know your processes - Specialists
• PHQ-9 Initial and follow up run chart
• View Session Recording

July 14, 2010 | Advanced Access in Specialty Practices

• Supply and Demand in Specialty Practices
• Know your processes - Specialists
• View Session Recording