Advanced Access - Success Stories

"We're now able to book in happy patients that are very pleased to get the same-day service they request or expect, just like McDonald's!" 

MOA Arlene Adam, Abbotsford  

"Our clinic success story is that we have cut wait times down considerably, and have had a positive response from our patients."  

MOA Frieda Walls, Medwest Medical Centre, Abbotsford

"Saturday morning walk-in clinic only for patients of our office has taken a lot of the overflow. And letting the doctor know beforehand the reason for the visit saves the doctor's time." 

MOA Esther Williams, Chilliwack 

"Before these conferences Mark had a backlog of 2 weeks, we recently got his backlog down to same day appointments. Mark has shortened some lunches to be available for his patients. We are asking patients if they are able to tell us what they are coming in for so we can accommodate them better."

MOA Shannon Beer, Fort Langley (MOA to Dr. Mark Miller)

"Same-day appointments (2 hours per day) has been a real "hit" with our office, once I got over the anxiety of not having a full day booked by morning. Patients have thanked us numerous times for getting them in on the same day - it has also made room to accept new patients. I would not book any other way."   

Dr. Alex Bartel, Chilliwack

"Using the tips I learnt from the PSP Module on Advanced Access, I was able to significantly reduce the time to my "third next appointment". All it took was working an extra half day a week for three weeks, and the help of our MOAs and practice nurse. My partners were already on the ball, so they didn't need to do as much. This is a work in progress for me, as things slide after taking a vacation, but it's worth it."

Dr. David Chapman, Four Oaks Medical Centre, Langley

"I start my day with open spaces that easily get filled, and my wait times are much shorter since starting Advanced Access."

Dr. Liz Zubek, Abbotsford

 "My staff is buying into this whole concept!"  

Dr. Holden Chow, Abbotsford