Medical Office Assistants - Program Benefits

Benefits of Evolving the MOA's role

For Patients

For Physicians

For MOAs

• Improves patient satisfaction
• Patients enjoy spending extra time with MOA
• Patients feel looked after
• Patients tend to be more open with the MOA than their doctor
• Patients appreciate practice teamwork and improved office flow
• Improves primary care and patient outcomes
• Increases patient self-management and control
• Reduces waiting times
• Decreases duration of doctor's visit

• Improves job satisfaction of physicians and staff
• Saves and streamlines the physician's time
• Builds practice capacity
• Improves office efficiency
• Improves patient flow and reduces waiting times
• Improves patient data collection, entry, and analysis
• Enables implementation of practice enhancements
• Enables team-based care; promotes appreciation of team member roles and skill sets
• Builds teamwork and morale
• Enhances training tools and office communication

• Improves MOA job satisfaction
• MOAs can apply their Clinical knowledge and skills to patient care
• MOAs can achieve greater initiative, self-actuation, and motivation
• Reduces stress
• Improves understanding of chronic disease management (CDM)
• Improves office efficiency