Until recent years, techniques to improve work flow have not been widely applied in healthcare. Now we know that applying some of these techniques can save time, resources and improve staff morale. This list of resources includes some of the concepts and tools to help improve the efficiency of your office practice.

Summaries

• Office Efficiency Tips Booklet
• Quick Tips


Resource used in Practice Support Program CDM Learning Session, which offers tips for improving efficiency in your practice.

Presentations

• Flow Mapping Exercise #1
• Flow Mapping Exercise #2 - Alternative Process
• Tools for Your Practice

Includes: Daily Huddle Sheet, PDSA Worksheet, Flow Mapping Sheet, Patient Self-Management Tools, Help Us Help You sheet, Patient Reactivation, Why I Left the Examining Room Worksheet, Know Your Processes, Actions/Discoveries (examples).

• Huddle Sheet

  A tool to help practice staff identify and focus on specific items for that day/week.

• Help Us to Help You 

  A poster that could be displayed in the waiting room, which asks patients to think about why they want to see the physician and asks them to list all of their concerns then present them to the MOA.

• Office Efficiency Assessment

  Tool to help you assess areas in your practice that could be improved and made more efficient

• Patient Questionnaire

  Sample questions that can be answered by patients before they see their physician to save time and help make the appointment process more efficient.

• • Waste or Inefficiency Worksheet

  Tips to identify inefficiencies in your practice and how to eliminate or reduce waste.

  Articles & Websites

  • First Choice Health - Spring 2006 Newsletter